Shipping policy

Order Processing

  • All orders are processed within 1-2 business days (Monday-Friday, excluding holidays)
  • Orders placed after 2:00 PM EST will be processed the next business day
  • You will receive a shipping confirmation email with tracking information once your order ships
  • During peak seasons (holidays), processing times may extend to 2-3 business days

Shipping Methods & Delivery Times

Domestic Shipping (United States)

  • Standard Shipping: 3-5 business days
  • Express Shipping: 2-3 business days
  • We use USPS as our main provider

International Shipping

  • Standard International: 7-14 business days
  • Express International: 3-5 business days
  • We use USPS as our main provider

International Orders

Available Countries

We currently ship to:

  • Canada
  • European Union countries
  • United Kingdom
  • Australia
  • New Zealand
  • Japan
  • South Korea
  • Singapore

Important Information

  • Import duties and taxes are not included in the shipping cost
  • Customers are responsible for all customs fees, import duties, and taxes
  • Please check your country's import regulations before ordering
  • Delivery times may vary due to customs processing

Tracking Orders

  • Tracking information is provided via email once your order ships
  • Track your order anytime through your account dashboard
  • Contact customer service if you haven't received tracking information within 2 business days

Shipping Restrictions

  • Certain hazardous materials cannot be shipped internationally
  • Some products may have country-specific shipping restrictions
  • PO boxes accepted for standard shipping only
  • APO/FPO addresses supported via USPS only

Special Shipping Circumstances

Oversized Items

  • Additional shipping charges may apply
  • Delivery times may be extended
  • Special handling requirements will be noted during checkout

Multiple Item Orders

  • Items may ship separately to ensure fastest delivery
  • You will receive separate tracking numbers for each shipment
  • All applicable shipping charges will be clearly displayed at checkout

Shipping Address Requirements

  • We ship to verified shipping addresses only
  • Please double-check your shipping address before submitting orders
  • Address changes cannot be made once an order has shipped

Lost or Damaged Packages

  • Report lost packages within 14 days of expected delivery date
  • Damaged packages must be reported within 48 hours of delivery
  • Photo documentation required for damaged package claims
  • Replacement items will be shipped once claim is verified

Contact Information

For shipping-related questions:

Policy Updates

We reserve the right to modify this shipping policy at any time. Changes will be posted on this page with an updated revision date.

Last Updated: January 12, 2025