Frequently Asked Questions

Where do you ship from?

All orders ship from Bellevue, Washington, USA.

How long does it take to process my order?

Orders are typically processed within 3–5 days. You will receive a tracking email once your order ships.

What shipping options are available in the US?

At checkout you can choose between Economy and Standard shipping. Economy delivers in 5–8 business days and Standard in 3–4 business days, and the exact rate for your order is shown at checkout based on weight. We do not offer free shipping on Shopify orders.

Do you ship internationally?

Yes. We ship to 27 countries and regions, including Canada, the United Kingdom, Australia, New Zealand, Japan, South Korea, Singapore, and countries across the European Union. International shipping is calculated at checkout with USPS, and you can choose from the available USPS services (for example First Class Package International, Priority Mail International, or Priority Mail Express International) based on your address.

Please note that import duties and taxes are not included in our prices or shipping charges. Any customs fees, import duties, or taxes are the customer's responsibility and may be collected on delivery.

How can I track my order?

You will receive a tracking email once your order ships. If your order contains multiple items, they may ship separately with separate tracking numbers.

What is your return policy?

You may return unused products in their original condition, with all original packaging, accessories, and proof of purchase, within 30 days of the original purchase date. To start a return, email us at contact@pangolingears.com with your order number and the reason for the return, and we will send you a Return Authorization Number (RMA) and shipping instructions.

Return shipping is paid by the customer unless the return is due to our error. Original shipping charges are non-refundable. Refunds are processed within 5–7 business days after we receive the returned item, back to the original payment method.

The following cannot be returned: custom-made or personalized products, items marked Final Sale or Clearance, and products that have been used, modified, or damaged after receipt.

What if my item arrives defective or damaged?

Please contact us within 48 hours of receipt, and provide photos or videos if possible, and we will arrange a replacement or a full refund, including shipping costs. For damaged packages, please keep the packaging and take photos if possible.

Will this mount fit my vehicle?

Fitment is specific to the vehicle model and year — our mounts are not universal. Please check the product page for the exact models and years listed, and if you are unsure, message us before ordering so we can confirm fitment for your vehicle.

Are your products made to order?

Many of our products are 3D printed and made to order. Because of this, custom-made or personalized products cannot be returned, and changes to an order may not be possible once printing or shipment has started — please contact us as soon as possible if you need to change an order.

How can I contact you?

You can reach us through the chat button on our website, or by email at contact@pangolingears.com. Our general support hours are Monday–Friday, 9 AM–5 PM PST, and we usually reply within 24 business hours.